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    ON-DEMAND LANGUAGE SUPPORT WHEN IT MATTERS MOST

    On-Demand Text Translation

    Make Your Customer Service Reps Multi-lingual Instantly

    Translate Emails, Texts, and Other Brief Messages with Translation Technology & Qualified Linguists.

     

    Learn More

    Questions? Talk to an expert

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    How it Works

    GLOBO HQ provides effortless On-Demand Text Translation using translation technology and human translators that work in tandem. Simply copy and paste or upload text for rapid and accurate translations. 

     

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    Message Received

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    The Customer Service Rep enters the non-English email or support ticket into GLOBO HQ for translation.

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    AI Translates

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    Message is routed through translation technology tools, quickly translating the customer inquiry.

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    Linguist Verified

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    Professional, qualified linguists conduct reviews on messages to ensure accuracy and nuances.

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    Better Experiences

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    The Customer Rep responds directly to the customer in their language, providing a seamless experience.

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    "If you want exceptional customer support that covers all your language needs and scales with you, GLOBO HQ is the best tool out there. It's as simple as that."

    Chris Whittington
    Associate Director of Community & Customer Support, NEXON M

    Learn More

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    Streamlined Support

    Used for:

    check Support Tickets
    check Inbound Email Inquiries
    check Form Submissions
    check Discharge Instructions
    check On-the-fly Transmissions

     

    Drive Efficiencies

    Efficient Translation Technology (machine translation, translation memory, and language detection) expedites communication and drives efficiencies.

    Ensure Accuracy

    Professional, qualified linguists conduct post-edit reviews on all messages to ensure accuracy, consider context, and provide in-language expertise. 

    Improve Satisfaction

    Human translators ensure personal correspondence that matches the right voice and tone factors that machine translation alone tends to lack.

    Scale Seamlessly 

    Avoid the overhead of staffing a multilingual team and leverage translation technology to produce faster turnaround times.

    Learn about GLOBO HQ

     
    On-Demand Multilingual Support

    24/7 Access
    to On-Demand Translation

    Implementation

    Machine Intelligence
    Meets Human Assurance

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    Quick Turnaround
    Configure Custom SLAs

    Language Support at Your Fingertips

    Improve Customer Experience

    Enable customer service representatives to quickly respond to customer support tickets, email inquiries, chatbot messages & more.

    Increase Efficiencies

    GLOBO is the only Language Support Provider that provides actionable, real-time data & analytics to contain costs & drive efficiencies.

    Simplify Language Support

    Order, manage, & track language support across your entire organization with GLOBO's comprehensive suite of services and reporting.

     

     

     

    Ready to Get Started?

    Start the conversation using the form below and a team member will reach out to answer any questions. 

    Additional Resources

    Case Study

    on demand text translation support

    How one client improved customer experience with multilingual email support from GLOBO HQ

    Blog: Do I Need Machine or Human Translation?

    on demand text translation

    Machine translation and human translation are better off as teammates. Ask this question instead.

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